Phase 1: Rapid scan

Brief, hard diagnosis: bottlenecks, decision-making processes, scheduling logic, interfaces, risks. Result: Clear action plan for the next 2–6 weeks.

Phase 2: Stabilization

Introduction of robust routines: weekly control, dependency management, problem backlog, escalation rules, reporting. Goal: create predictability.

Phase 3: Ensure performance

Standards, roles, key figures, and digital support (LOCI) – so that stability remains even when pressure increases. Goal: long-term control.